RadWeave AI Reporting Support

Help for the RadWeave AI Reporting add-in for Microsoft Word

Contact support

Email contact@radweave.ai for help with RadWeave AI Reporting, your account, credits or billing.

Please include your Word version (File → Account), the screen you were on and the message you saw. Do not send patient information, documents or passwords.

Installation

RadWeave AI Reporting is not yet listed on Microsoft Marketplace (AppSource). Until it is, installation is available only to RadWeave accounts we have enabled — email contact@radweave.ai to ask for installation instructions.
Once installed, a RadWeave tab appears on the Word ribbon.
If the add-in is installed but your account has no access, contact support.
To remove it: Word → Add-ins → More Add-ins → My Add-ins → RadWeave AI Reporting → ⋯ → Remove.

Signing in

Select RadWeave → Open RadWeave, then Sign in to RadWeave. A sign-in window opens; use the email and password of your RadWeave account.
Google sign-in is not supported in the add-in. Create an account at radweave.ai/register.
If you see a message that your account does not have RadWeave access, your account has not been enabled yet — contact support.
To sign out, open Settings in the add-in and choose Sign out.

Quick Report

Choose the study type, body region, examination and side, add an optional clinical indication, type your findings, and select Generate Report.
Review the preview, then choose Insert Formatted (RadWeave report style) or Insert Plain Text (your document's own formatting) to place it at your cursor.
Always review and verify the report before any clinical use. Do not enter patient names, IDs or other identifiers.

My Templates

Upload your own complete normal reports on the My Templates page of the website (sign-in required).
In the add-in, open My Templates, select Refresh if a new template is missing, choose a template, enter only the abnormal findings, and select Generate from template.
If the list is empty, the add-in shows an Upload My Templates button that opens the website page.

Credits and billing

Each report generation uses credits from your plan. Your balance is shown on the add-in Home screen; use the refresh icon to update it.
Plans, credits and billing are managed on radweave.ai, not inside Word. The add-in has no in-app purchases.
For a credit or billing problem, or a refund request, email contact@radweave.ai. Refunds are handled case by case, as described in the Terms of Service.

Compatibility and known limitations

Tested by RadWeave: Word for Microsoft 365 on Windows.
Not yet verified by RadWeave: Word on the web, Word for Mac, Word for iPad, and older Word versions (2013 to 2021). The add-in may not work correctly there.
An internet connection is required for sign-in and report generation.
Generation can take some time. Do not close the task pane while a report is being generated.
Generated reports are drafts and can contain errors.

Troubleshooting

The task pane is blank or will not load: check your internet connection, and ask your IT team to allow radweave-word-addin.vercel.app and radweave.ai.
Sign-in fails: confirm your email and password at radweave.ai. If the problem continues, contact support.
The credit balance looks wrong: select the refresh icon on Home. If it is still wrong, contact support.
A generation fails or times out: check your connection and try again. If your credits changed unexpectedly, contact support with the time of the attempt.
Nothing is inserted: place the cursor in the document first, then choose Insert Formatted or Insert Plain Text.